How and where to report an Issue in WSO2 API Manager?

Faced an issue when using the product and want assistance or need to report the issue? Here is what you need to do.

Photo by Kelly Sikkema on Unsplash

When developing the product, you might come across various issues related to an existing bug or a problem you can’t understand. Don’t worry. There are channels that you can take assistance from or report the issue which you think is a bug in the product.

I found a Bug in the product! 😮

For WSO2 API Manager, if you find a bug in the product, you have to report it in the product-apim GitHub repository.

1. Simply go here.
2. Click on the New Issue button.
3. Fill in the details based on the template provided.

Note: Do not create issues in the carbon-apimgt repository because the issues reported in product-apim are the ones that are given the priority.

Where to report a Security Issue? 😎

Security issues MUST be reported to security@wso2.com and not as a GitHub issue, in order to reach the proper audience. It is strongly advised to follow the WSO2 Security Vulnerability Reporting Guidelines when reporting security issues.

The product documentation is wrong! 😑

All issues related to WSO2 API Manager documentation should be reported in the docs-apim GitHub repository. Simply create a new issue according to the template provided.

I don’t know how to fix this! 😟

While developing the product or while creating a solution using the product, if you face an issue that you can’t understand how to fix, you can always request assistance from our Developer Community in Slack. They are actively getting involved in helping you out or directing you to the right place.

1. Click on this link to join the Slack community if you have not done already.
2. You can join the wso2-api-management channel for WSO2 API Manager specific detail and start asking questions or getting involved with others in the community by helping each other.

If you find any outdated content or issues with this article, please feel free to create an issue at Developer Corner Git repository here. Let’s grow together and help others in their journey too!

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Cheers!